Please keep us in mind for your next stay in the area. I would definitely recommend this hotel to my fellow travellers, Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Juan R, It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review aztrav_9, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Guests are offered a complimentary 24-hour on demand shuttle to and from the airport when booking a room and the hotel offers park and fly packages. It is so rewarding to hear that we were able to provide a comfortable, convenient experience and our great value. You can find details under Terms and Conditions and FAQs. Our breakfast room offers intimate dining for couples and smaller groups. daphnesmith2020, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Surestay Hotel by Best Western Phoenix Airport hotel. We will inform the kitchen staff on this problem immediately so they can improve the quality of food that we serve. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. However, local management should have contacted me when they received my reservation with my home address. The staff were polite. fehlow, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. To book, call our team on 0800 393130 (Freephone) and we will ensure that your room meets all of your requirements. We designed our mobility accessible bathrooms for easy access. We are highly devastated to hear that you had such a bad experience with us. Please give us time to investigate the matter of your concern so we can do appropriate actions. I hope you'll return to enjoy a better experience with our breakfast service as well. We’ll even let you know about secret offers and sales when you sign up to our emails. Budget motel, but decent and comfortable. Our guests praise the breakfast and the helpful staff in their reviews. We would like to inform you and to our future guest that this is a drug-free environment hotels. Easy pick up from the airport. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review CRT814, Thank you very much for the compliments you give to our hotel! We wish you would have informed the front desk staff regarding this matter, so we can transfer you in a room that suits your comfort. The rooms are cleaned daily. Guests are offered a complimentary 24-hour on demand shuttle to and from the airport when booking a room and the hotel offers park and fly packages. I would have given it 5 stars except I found a toothpick next to the Bible. A big thank you for sharing this five star review of our hospitality and service. SureStay Plus Reno Airport Plaza Hotel is rated "Very Good" by our guests. The accommodation seemed to have been recently renovated. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Lionesse, Thank you for taking the time to write this review and share your experience. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean and comfortable experience as a good value for your money. Indulge yourself in this warm and inviting king bedroom. Tina M, General Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review FreddieA64, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We look forward to serving you again! Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport. Walong kilometro ang layo sa Phoenix Convention Center at Arizona State University mula sa SureStay Hotel by Best Western Phoenix Airport. The room was very clean and comfortable. Guests are offered a complimentary 24-hour on demand shuttle to and from the airport when booking a room and the hotel offers park and fly packag The SureStay Hotel by Best Western Phoenix Airport is a mid-class hotel … I booked it because of the decent ratings it got and the price was right. However, there is a big "no pets" sign in the lobby. The free bus to the airport was pretty good. It is always exciting for us to read such positive reviews from our valued guests and we thank you for leaving your five star rating of our hotel. Check in time: 3 PM Check-out time: 11 AM. However, we have noted down your matter of concerns regarding beds, pillows, and others. We can't wait to see you again! Note about the airport shuttle. We have booked 5,000,000+ reservations. However a short 3-5 mile drive gets you in many restaurants in nicer areas. But our satisfaction guarantee is unmatched! We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us. We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review formershrink, It is always a pleasure to receive positive feedback! Se tillgänglighet Det finstilta Please note that extended parking for guests flying out of Phoenix Sky Harbor International Airport … Pros: 1. breakfast coffee 2. yoghurt machine 3. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Don't recommend, spend $50 more and stayaway from this location. 4. I did the stay and fly deal, and got a very good value for the price. This hotel is 3.4 mi (5.4 km) from Chase Field and 3.7 mi (5.9 km) from Talking Stick Resort Arena. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. This venue offers 6,500 square feet of available space, ideal for personalization to your preferences and style, as well as an in-house restaurant and chef. Best Western offers 16 hotel brands to suit the needs of developers and guests in every market. Affiliate Marketing Programme | Best Western Great Britain, Stay for free when sharing a family room with 2 full paying adults, Extra beds and interconnecting rooms may incur a supplement charge, Enjoy a free breakfast when their parents purchase breakfast, Pay for all other meals (except breakfast) when taken. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. Please give us another chance to earn back your trust and we make sure that you will not have to face such inconveniences again. We sure will strive for the best. Very nice. They gave me two dollars back and a soda. Enjoy free WiFi, free parking, and an outdoor pool. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Best price guaranteed and exclusive deals. I booked a room in this hotel as my parents are in the at risk population. There were also people swimming in the hotel pool as if it was a five star resort in the Bahamas. We will use your comments as a training opportunity with our housekeeping team. Also, our room was in the back. The price was good compared to other hotels/motels in the area. will stay there again whenever in phoenix. Check in was quick. If you are experiencing any problems logging into your account please contact the Rewards Team on 0800 0420 338 Mon to Fri 8.30am – 5.30pm, To reset your password, enter your Membership number and a new password will be sent to your Rewards email address. The reason we stayed at this hotel was to ride the shuttle and be dropped off at the airport!! That was very good. I would not recommend this place. Guests of SureStay Hotel by Best Western Phoenix Airport enjoy an outdoor pool, free WiFi in public areas, and a business center. There isn't any other places to get a bite to eat or safely head to as the entire surroundings are sketchy. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! This is a motel with doors to the outside. you experienced. We hope you'll return and enjoy another safe five star experience. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I sprayed some purfume on a handtowel, draped it over the heater and the smell was gone. Excellent service and amenities for the price. We often try to maintain the highest standards of security and services, but clearly, that’s not what happened there and unfortunately, we missed the mark in your case. I booked this hotel as it's close to the airport. There are all kinds of reasons why someone chooses to stay at a local hotel. I walked barefoot and every part of your floors had a dirt film. ), it was a relief to get picked up so easily. It faced I87. Breakfast low quality but ok. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. The room and staff were great! For an unknown reason, they thought i am local. The SureStay Plus Hotel by Best Western near MCI provides Park Sleep Fly extended hotel-parking-shuttle packages. Location: Well, you can take the shuttle to and from the airport. But that’s an interesting customer service. Come and experience our hotel near the major tourist attractions. We apologize if our staff has been rude to you or that they were not treating you as best as they can. Everything needed was in the room (124). Other Note: This place shows up as pet friendly on third party hotel booking sites. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean and comfortable experience as a good value for your money. zenusyazzie, Your five star review is greatly appreciated. Margaret F, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Wonderful WIFI. Upon check in, I was asked for my drivers license. Unbelievable!! Once again, thank you for staying with us. Popular attractions Chase Field and Talking Stick Resort Arena are located nearby. I hope that this will not deter you from enjoying our accommodations and services in the future. Nothing more than took care of our success in this neighborhood featuring a jetted tub conductiing a deal. A five star review is greatly appreciated a relief to get into this hotel as separate! 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